Contact support
Email [email protected].
Planned support hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
Include your Shopify store domain, a description of the issue, what you expected to happen, and a screenshot when possible. Never send passwords, access tokens, or full payment card numbers.
Quick troubleshooting
Dashboard does not load
Refresh Shopify Admin, then reopen Apps → SlowDay Store Rescue. If the issue continues, contact support with a screenshot.
Store Rescue says more history is needed
This is expected for stores with limited paid-order, product-sales, or shopper-funnel history. Continue normal store activity and the dashboard will automatically use more data as it becomes available.
Conversion Funnel Rescue
Funnel activity is missing
Confirm the Online Store is active and that the shopper journey is occurring on the storefront. New product views, cart additions, checkout starts, and completed checkouts are tracked as funnel events.
Percentages look unusual
With very small samples, percentages can change quickly. Store Rescue deliberately waits for more activity before diagnosing a reliable conversion leak.
Best-Seller Rescue
Stock timing is unavailable
Inventory projections require enough paid product sales across multiple orders and selling days. The dashboard will show a history-needed message until that threshold is reached.
Review product inventory button
The button opens the relevant product in Shopify Admin so you can review the product and inventory directly.
Billing and trial
SlowDay Store Rescue is offered at $14.99 per month with a 14-day free trial. Subscription approval, billing, and cancellation are handled through Shopify. See the pricing page for details.
Frequently asked questions
Does Store Rescue automatically edit my store?
No. It provides analysis and recommendations. It does not automatically change products, prices, inventory, discounts, or checkout settings.
How do I report a bug?
Email the steps to reproduce the issue, expected behavior, actual behavior, your store domain, browser/device information, and a screenshot when possible.
How is shopper funnel activity grouped?
Store Rescue uses a one-way hashed visitor key derived from Shopify storefront event data to group funnel events from the same shopper journey without displaying the shopper's identity.
Where can I read about data handling?
See the Privacy Policy.